The operational challenges associated with drafting (and maintaining) comprehensive written policies place heavy demands on healthcare managers. Moreover, well-written, up-to-date policies and procedures reduce practice variability that my result in substandard care and patient harm. While regulations, third-party payer requirements, and licensing/accreditation standards contribute to this complexity, formalized policies and procedures can mitigate it by promoting workplace safety, regulatory compliance, and the delivery of safe, high-quality patient care. Risk management professionals should not take lightly the complexity associated with providing healthcare services. “Large healthcare institutions may be the most complex in human history, and even small healthcare organizations are barely manageable.” ~Peter Drucker
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